Terms and Conditions – bdok app

These Terms and Conditions ("Terms") govern the relationship between you ("the Player") and bdok app ("the Platform", "we", "us", "our") in connection with your use of the bdok app website and all services offered through it. By accessing bdok app, creating an account, making a deposit, or placing a bet, you confirm that you have read these Terms in full and agree to be bound by them.

bdok app is an online gaming platform operated for players in Bangladesh. All services are provided in Bangladeshi Taka (BDT). These Terms apply to all users of bdok app regardless of how they access the platform — whether via mobile browser, desktop browser, or the bdok app progressive web app.

To register and use bdok app, you must meet all of the following conditions:

• You are at least 18 years of age.
• You are accessing bdok app from a jurisdiction where online gaming is not prohibited by local law.
• You are not acting on behalf of another person or entity.
• You have not previously been excluded or banned from bdok app or any related platform.
• You are not a current employee, contractor, or close family member of an employee of bdok app.

bdok app reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory documentation, your account may be suspended and any pending withdrawals placed on hold until verification is complete. This is a standard process and is not a reflection on any individual player — it applies equally to all accounts on bdok app.

Each player may hold only one account on bdok app. Duplicate accounts — whether created intentionally or accidentally — are not permitted. If you discover you have more than one account, you must contact our support team immediately to have the duplicate closed.

When registering, you must provide accurate and complete information including your full name, date of birth, and a valid mobile number linked to your bKash or Nagad account. This information is used to verify your identity and process your transactions. bdok app does not share this information with third parties except as required for payment processing or legal compliance.

You are responsible for keeping your bdok app login credentials secure. Do not share your password with anyone. If you believe your account has been accessed without your authorisation, contact our support team immediately. bdok app will not be held liable for losses resulting from unauthorised access caused by your failure to keep your credentials secure.

• Use a strong, unique password for your bdok app account.
• Do not log in from shared or public devices without logging out afterwards.
• Enable any additional security features available in your account settings.
• Report any suspicious activity on your account to support without delay.

bdok app accepts deposits via bKash and Nagad only. All deposits are processed in BDT and credited to your bdok app account instantly upon confirmation from the payment provider. Minimum and maximum deposit limits are displayed at the time of each transaction and may vary depending on your account status and the payment method used.

All funds deposited into your bdok app account must come from a payment source that belongs to you. Deposits from third-party accounts — including accounts belonging to family members — are not permitted. If a deposit is identified as coming from a third-party source, it will be returned and the account may be reviewed.

bdok app uses secure, encrypted connections for all payment processing. Your financial details are never stored on bdok app servers — all payment data is handled directly by the respective payment providers in accordance with their own security standards.

Withdrawals from bdok app are processed to the same bKash or Nagad account used for your most recent deposit. This is a security measure to prevent fraud and ensure funds are returned to their rightful owner. Withdrawal requests are typically processed within 5 to 10 minutes during normal operating hours.

Before a withdrawal can be processed, your account must be fully verified. This includes confirming your identity, your age, and the ownership of your payment account. bdok app may request supporting documents as part of this process. Providing these documents promptly will ensure your withdrawal is not delayed.

• Minimum withdrawal amount: displayed in your account at the time of request.
• Maximum withdrawal amount: subject to your account tier and verification status.
• Withdrawals are only processed to verified payment accounts in your name.
• Bonus funds must meet wagering requirements before they can be withdrawn.
• bdok app reserves the right to carry out additional checks before processing large withdrawals.

bdok app offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that are displayed at the point of each offer. By claiming a bonus on bdok app, you agree to the terms attached to that specific promotion.

Wagering requirements apply to all bonuses. This means that bonus funds — and in some cases the deposit associated with a bonus — must be wagered a specified number of times before any winnings derived from those funds become eligible for withdrawal. The wagering requirement for each bonus is clearly stated in the promotion details.

• Bonuses are credited to your bdok app account automatically upon qualifying deposit or action.
• Bonuses cannot be transferred, exchanged for cash, or applied to another account.
• bdok app reserves the right to withdraw any bonus that was claimed in error or through abuse.
• Only one bonus may be active at a time unless otherwise stated in the promotion terms.
• Bonuses expire if wagering requirements are not met within the stated time period.

All games available on bdok app use certified Random Number Generator (RNG) technology. This ensures that every outcome is genuinely random and cannot be predicted or influenced by any party — including bdok app itself. Published Return to Player (RTP) figures are accurate and consistent across all players and sessions.

Each game on bdok app has its own set of rules, which are accessible from within the game interface. It is your responsibility to read and understand the rules of any game before you play. bdok app will not reverse bets or refund losses on the basis that a player was unfamiliar with the game rules.

In the event of a technical error or malfunction during a game session, bdok app reserves the right to void the affected round and return the stake to the player's account. This applies to all games on the platform. Winnings generated during a confirmed technical malfunction are not valid and will not be paid out.

The following activities are strictly prohibited on bdok app and will result in immediate account suspension:

• Creating more than one account on bdok app.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, or scripts to interact with any part of the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or loopholes to generate winnings.
• Using stolen, fraudulent, or third-party payment methods to fund your account.
• Attempting to launder money or use bdok app for any illegal financial activity.
• Harassing, threatening, or abusing other players or bdok app staff.
• Attempting to reverse-engineer, copy, or interfere with any part of the bdok app platform.

bdok app reserves the right to suspend or close any account at any time, with or without prior notice, if we have reasonable grounds to believe that the account is being used in breach of these Terms. In cases of suspected fraud or illegal activity, the account will be suspended immediately pending investigation.

If your account is closed due to a breach of these Terms, any balance remaining in the account may be forfeited. If the closure is not related to a breach — for example, if you choose to close your own account — your remaining balance will be returned to your verified payment account after any applicable checks are completed.

You may request to close your bdok app account at any time by contacting our support team. If you are closing your account for responsible gaming reasons, please let us know so we can apply the appropriate self-exclusion measures and provide relevant support resources.

bdok app is committed to promoting responsible gaming. We provide a range of tools to help players manage their activity on the platform, including deposit limits, session time reminders, and self-exclusion options. These tools are available in your account settings and take effect immediately when activated.

If you feel that your gaming on bdok app is becoming a problem — or if someone close to you has raised concerns — we encourage you to use these tools or contact our support team directly. We will treat your situation with discretion and help you find the right solution, whether that's a temporary break or a permanent self-exclusion.

bdok app collects and processes personal data in accordance with our Privacy Policy. By registering on bdok app, you consent to the collection and use of your data as described in that policy. We use your data to operate your account, process transactions, verify your identity, and improve the platform.

We do not sell your personal data to third parties. Data is shared only where necessary for payment processing, identity verification, or legal compliance. For full details on how bdok app handles your data, please read our Privacy Policy.

bdok app provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability.

To the maximum extent permitted by applicable law, bdok app shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to loss of winnings due to technical errors, loss of data, or interruption of service. Our total liability to any player in connection with their use of bdok app shall not exceed the amount deposited by that player in the 30 days preceding the relevant event.

bdok app reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. It is your responsibility to check this page periodically to stay informed of any changes.

Continued use of bdok app after updated Terms have been published constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using bdok app and contact our support team to close your account.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering or playing on bdok app, please get in touch with our support team. We're available 24 hours a day, 7 days a week.

Email: [email protected]

You can also visit our FAQ page for answers to the most common questions about bdok app accounts, payments, games, and bonuses.